Frequently Asked Questions
Everything you need to know about your Roxie Cosmetics experience.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.
Are your beauty products authentic?
Absolutely. Roxie Cosmetics only sources products directly from official distributors and reputable brands to ensure 100% authenticity and high quality.
Do you offer international shipping?
Yes, we ship to a wide range of countries. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your region.
Is your packaging eco-friendly?
We are committed to sustainability and use recyclable materials for our shipping boxes and protective fillers whenever possible to minimize our environmental impact.